How long will my order take to arrive?
We aim to have your order engraved and despatched within 5 working days. We currently service 97% of orders within this time frame. If your order cannot be supplied within 5 working days, we will keep you fully informed so that deadlines can be met.
Once your order has been engraved it is shipped on a Next Day courier service complete with track and trace. This enables you to received a 1 hour delivery time slot the morning of delivery for your order.
How much will it cost to deliver my order in the UK?
For orders to the UK mainland delivery prices start from just £5.60 (excluding highlands, islands and Northern Ireland)
We offer 2 courier services to the UK mainland; Economy and Premium - Economy shipments are sent on a 2-5 day courier and Premium is sent on a next day courier. Please note, this is on top of our 5 day turnaround time to process, engrave and despatch your items.
All our products are individually weighed and your postal charges are calculated on the total weight. This will be displayed on the checkout page as you progress through the site.
We aim to keep our postal charges as competitive as possible and do not aim to profit from the costs of postage and packing.
Free Delivery on all orders over £100 in UK*
*excl highlands, islands and Northern Ireland
Express Delivery (UK Only) - what is the Express Service?
The Express Service is only available on our selected lines, these can be found by selecting the Express Link at the top of the page. If ordered by 12pm noon (Monday-Friday) your order will be delivered the next working day depending on delivery service and location. Please note that our hipflasks that are not marked Express will take up to 5 working days to be despatched.
How much will it cost to deliver my order internationally?
Your order will be despatched by international courier. Prices are dependent on the country you are delivering to and the weight of the parcel. All our products are individually weighed and your postal charges are calculated on the total weight. This will be displayed clearly on the checkout page as you progress through the site.
Will the parcel require a signature?
Yes. All our parcels are despatched with a tracking number and require a signature on delivery. We cannot specify a time of delivery and therefore many customers choose to take delivery at a work address or another address where someone can sign for your parcel during working hours. This can be specified during the checkout process.